We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: Kandijska cesta, 8000 Novo mesto, Slovenia.
In case you wish to return and receive a refund for your order, kindly note that you will be responsible for arranging and covering the shipping fees to send the package back to us at the address specified above. Once we receive the returned item and verify its condition, we will process your refund according to our refund policy.
Please note that we reserve the right to reject returns that were not authorized or that do not meet our return policy criteria. For more information on our return policy, please refer to our website or contact us directly.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Returned to sender
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check your tracking history for details that might explain what exactly went wrong in this case.
These orders eventually make their way back to our warehouse and will be refunded as a return, at which point we will be in touch to update you. This process usually takes around a fortnight but can take longer during busy periods.
If your order was returned to us due to an incorrect shipping address, we will only refund the cost of the item(s) and not the initial shipping costs.
If your package was returned to sender because you were unable to accept the parcel, we will only refund the cost of the item(s) and not the initial shipping costs.
Please note that we're unable to re-deliver once this status has appeared on your tracking link. If you would still like to purchase your chosen products, you will need to process a new order directly through our website.